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If your product is ordered in a standard size with no other alterations, you can contact our customer service for exchange or return. You will be refunded 80% of the total payment with shipping cost subtracted. You will be responsible for return shipping as well. If you enjoyed our free shipping policy, the shipping cost paid by us would be taken from the total refund amount.
Defective or damaged items: If your items were defective or damaged and confirmed by our customer service team, you would be qualified for a refund.
Color mismatch: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your end will match actual finished products. The tone of lights, photoshop work of displayed pictures and different settings of computer monitors and screens may cause slight color disobedience.
If your item was mis-shipped and lost due to incorrect information was given to the courier by us, you would be eligible for a full refund(shipping cost included).
If there was an item missing in your order, please contact our customer service to send you the missing item or ask for a refund.
If local courier lost your package during delivering please contact them ASAP and we will assist you in getting a refund.
If your items were damaged during delivery, please reject the package and inform us.
Step 1: Please send us an email at firstname.lastname@example.org with your Order ID within 14 days upon receipt of your package. Please include an explanation and photographs if possible. The returns without prior approval from our Customer Service are not acceptable.
Step 2: Once our Customer Service approves your request, we will provide you with a return address as well as a Product Return Form. Please go to your local post office and send the item(s) within 7 days upon receiving the return form.
*Note: Please don’t use an expedited courier like UPS, DHL or FedEx since we will be charged high customs duty when collecting your returned package. The normal economic Post Office service would be recommended. Please email us tracking number of your returned parcel.
Step 3: We will process the refund as soon as your package is delivered at our facility and inspected. Please be patient since the time frame for return shipping might be unpredictable.